MassOrBye Support

Contact Us

Email: contact@massorbye.com

Response time: within 48 business hours (Monday–Friday)

When contacting support, please include:

• Your account email
• Device model and OS version (iOS or Android)
• A short description of the issue
• Screenshots, if helpful

Frequently Asked Questions

Account & Sign-In

How do I create an account?

Open MassOrBye, tap Create Account, and follow the onboarding steps. You can sign up with email or Apple Sign-In.

I can't log in. What should I do?

Check your internet connection, confirm your email and password, or use Forgot Password on the login screen. For Apple Sign-In issues, ensure you're signed into iCloud on your device.

How do I delete my account?

Open MassOrBye, go to Profile, and tap Delete my account. You can also email contact@massorbye.com from your registered address with the subject "MassOrBye Account Deletion Request." Full steps: Delete your MassOrBye account.

Workouts & Programs

How do I start a workout?

Go to the Workout tab, select your training day on the calendar, review your exercises, and tap Start Workout.

Can I use the app offline?

Yes. You can log workouts offline. Your data will sync when you're back online.

Why don't I see my sets or history?

Make sure you're connected to the internet and logged in with the same account. Pull to refresh or reopen the app. If the issue persists, contact support.

What is training stimulus?

Stimulus is a metric that helps track the training load of your session based on your sets, reps, and weights—so you can monitor progress over time.

Nutrition & Progress

How do I log nutrition?

Open the Nutrition tab and follow the in-app steps to record your meals and track your goals.

Where can I see my progress?

Go to the Progress tab to review workout history, trends, and performance over time.

Notifications & Lock Screen

How do I enable workout reminders?

Allow notifications when prompted, or go to your device Settings > MassOrBye > Notifications and turn them on.

Lock Screen workout widget not showing?

Live Activities require iOS 16.1 or later and must be enabled in Settings > MassOrBye > Live Activities. Start a workout from within the app first.

Troubleshooting

• App crashes or freezes: Force quit the app, restart your device, and install the latest version from the App Store or Google Play.
• Sync issues: Check your connection, log out and log back in, then try again.
• Missing data after update: Contact support with your account email—we'll help recover your session history.

Privacy & Data

We take your privacy seriously. Workout and account data are handled in accordance with our policies.

Privacy Policy · Terms of Use

Feedback

We love hearing from our community. Send suggestions and feature requests to:

contact@massorbye.com
Subject line: "Feature Request — MassOrBye"